Frequently Asked Questions
Everything you need to know about your favorite sports gear.
Are all products sold on Al-Ikhsan Sports authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from official brand partners such as Adidas, Nike, Puma, and Umbro.
What are the shipping costs and delivery times?
We offer standard shipping across Malaysia. Delivery typically takes 3-5 working days for West Malaysia and 5-7 working days for East Malaysia. Shipping fees are calculated at checkout based on your location.
Can I return or exchange a product if it doesn't fit?
We offer a 14-day return policy for items in original, unworn condition with all tags attached. You can initiate a return through our online portal or visit selected physical stores for an exchange.
Which payment methods do you accept?
We accept various payment methods including major credit/debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets such as GrabPay, Boost, and Touch 'n Go.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier partner's website to monitor your delivery status.
Does Al-Ikhsan Sports offer a warranty on footwear?
Most performance footwear comes with a limited manufacturer's warranty against production defects. This does not cover standard wear and tear from regular athletic use.